We will dispatch your order usually within 5-7 days or up to 14 working days during the business hours from receipt of the order
If for any reason we cannot delivery your order within this time period we will contact you immediately to arrange a new delivery time with you.
If for any reason we cannot delivery your order within our time period you may at your option cancel your order and we will provide you with a full refund.
Change or cancel an order
If you wish to change or cancel an order contact us by email at firstname.lastname@example.org within 5 days of placing your order. Any change or cancellation after this time may incur cost.
Please quote the order number and date the order was placed. If your items have already been delivered, then you will need to follow our returns procedure.
Should you wish to return items bought from us, we will be happy to refund or exchange an item provided it is in a fully re-saleable condition. Returns should be made within 14 working days from the date of delivery to you and in original, undamaged packaging.
Please have the order number and date the order was placed ready.
If the product returned is not in a fully re-saleable condition or the packaging is damaged, we reserve the right to refuse ta refund on the item. This does not affect your statutory rights.
Please contact us first by email at email@example.com before you send the item back to us.